Shipping & Returns | Little Jordan Toys
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Shipping & Returns

 

Order Process

Please note that some items are pre-order. It will be shipped based on ETA of each product. To see the estimated arrival month, see each product and it will have description on when it would be ready. Lead time for pre-order might vary depending on factory workload. Hence initial ETA is only estimation and we will provide with the actual ETA in the nearer date. Normally it will take about 3-4 months. Appreciate for your patience as majority of our product is handmade and hand-painted.
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Shipping

Little Jordan Toys reserves the right to cancel suspicious orders without prior notice. This includes voucher abuse, including vouchers redeemed using multiple accounts or multiple checkouts associated with the same customer or group of customers; and vouchers used in bad faith (resold vouchers, and vouchers used by customers to purchase products for reselling).

Shipping – we will engage local courier service (JNE and JTR). You will receive email notification from our system once the tracking no is available. If the attempt to ship is failed due to customer is not around and the goods are returned to us. We will need to charge additional courier service. Hence any avoid date, please indicate at the note column provided.

Same Day Delivery Service via Gojek SameDay and Gojek Instant Delivery.  Yes, we are able to accommodate this request for customer based in Jakarta and Tangerang (max 25km from our warehouse).

Returns

Returns
We ensure the items are checked thoroughly before shipping out. We do not accept any return or exchange except, please see below policy:

• Return can be requested within 7 days upon goods received and for unused product in their original packing ONLY if the product is due to manufacturer defects. Proof of purchase and pictures must be submitted to [email protected] for verification. We might need factory advice to confirm on the request.
• Item damaged during shipping process will not be covered. We will pack our goods in a bubble wrap packing to ensure its safety during transportation.

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